Return, Refund, and Exchange

At 18plusmenswear.in, we strive to ensure that our customers are fully satisfied with their purchases. We understand that sometimes things may not go as planned, and we are here to help. Our return, refund, and exchange policy is designed to be straightforward and fair.

Return and Exchange Policy:

Eligibility for Return and Exchange:

• We accept returns and exchanges if the product is delivered in a damaged condition or if you receive a product different from what you ordered.
• To be eligible for a return or exchange, you must inform us of any issues on the same day of delivery.

Return and Exchange Period:

• You have 7 days from the date of delivery to return or exchange your product.
• Returns or exchanges requested after this 7-day period will not be accepted.

Condition of Returned Products:

• The product must be in its original condition, with all tags and packaging intact.
• Products that have been worn, washed, altered, or damaged after delivery will not be accepted for return or exchange.

Process for Returns and Exchanges:

• To initiate a return or exchange, please contact our customer service team immediately at support@18plusmens.in.
• Provide your order number, details of the product, and the reason for return or exchange.
• Once your request is approved, we will provide you with instructions on how to return the product.

Shipping for Returns and Exchanges:

• If the return or exchange is due to an error on our part (e.g., damaged product or incorrect item), we will cover the return shipping costs.
• For other reasons, the customer will be responsible for the return shipping costs.

Refund Policy:

Eligibility for Refund:

• Refunds will be issued for products returned due to damage or incorrect items delivered by us, provided you have informed us on the same day of delivery and returned the product within 7 days.

Process for Refunds:

• Once we receive the returned product and verify its condition, we will process your refund.
• Refunds will be issued to the original payment method within 7-10 business days after the returned product is received and inspected.

Non-Refundable Items:

• Items that do not meet the conditions outlined in the return and exchange policy.
• Items returned without prior notification or after the 7-day return period.

Important Notes:

Notification of Issues: It is crucial to inform us about any damage or incorrect product received on the same day of delivery to be eligible for a return, exchange, or refund.